Sales Policy

Effective Date: December 12, 2024

At Xylus Luxury Watches, we aim to provide our customers with an exceptional shopping experience. Our Sales Policy outlines the terms and conditions for purchasing products from our website, including order processing, payments, product availability, and shipping. By placing an order, you agree to the terms of this policy.

1. Product Availability

  • Product Information: We strive to ensure that all product descriptions, images, and prices are accurate and up-to-date. However, due to potential human error or system glitches, we cannot guarantee the accuracy of this information at all times. In the event of a discrepancy in product pricing or availability, we will notify you promptly and give you the opportunity to accept or decline the updated information.
  • Stock Levels: All products listed on our website are subject to availability. Although we make every effort to keep our inventory up-to-date, we cannot guarantee that all items are in stock at the time of purchase. If a product is out of stock, you will be notified, and we will work with you to either suggest an alternative or cancel the order.

2. Order Confirmation

  • After you place an order, you will receive an email confirming your order details. Please note that this confirmation is not an acceptance of your order, but merely a confirmation that we have received it. We reserve the right to accept or decline any order, and orders are not deemed final until they are processed and shipped.

3. Payment

  • Accepted Payment Methods: We accept payments via credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available on our website.
  • Transaction Security: All payments are processed through secure, encrypted systems to ensure the safety of your personal and financial information.

4. Shipping and Delivery

  • Shipping Charges: Shipping costs will be calculated at checkout based on the delivery address and the size of the order. We offer various shipping options, including standard and expedited shipping.
  • Processing Time: Orders are typically processed within 1-2 business days. Delivery times depend on your location and the shipping method chosen at checkout.
  • Shipping Restrictions: We currently offer shipping to most domestic locations and international destinations. Certain restrictions may apply for specific countries or regions.

5. Cancellations

  • Orders can be canceled within 24 hours of placement. After that period, cancellation may not be possible as we may have already started processing or shipping your order. To cancel an order, please contact us immediately.

6. Returns and Exchanges

  • For detailed information about our return and exchange policy, please refer to our Refund and Returns Policy.